|Argos continues to successfully take on Amazon in the UK. Previously a business famous for its in-store pencils and laminated catalogues, Argos transformed itself into the largest multi-channel retailer in the country, with innovations that led the retail industry, such as Click and Collect, Fast Track, 90-minute delivery and smartphone apps. Transform was at the heart of this revolution that saw digital revenues grow from 12% to 42% of all sales.
CEO of Transform, Emma Robertson, will talk about the Argos story and how it quickly recognised the threat posed by the arrival of Amazon in the UK. By taking strategic decisions to invest in digital, embrace Agile and user-centred design, and a willingness to innovate with concepts and ideas, Argos led the way in areas that have become cornerstones of the British retail industry.
Emma will also highlight how others are now tackling similar challenges and discuss how truly multichannel customer experiences are created through 'eco-system thinking’ that addresses technology, strategy, customers, strategy, channels and organisational culture.
If you'd like to talk further with Emma, she'll be in Australia for a few days after the webinar and would be happy to chat further.
Transform's CEO, Emma Robertson, has led the digital transformation of organisations from start-ups to global leaders. She combines a deep expertise in customer-experience strategy and technology, with a proven record of digital transformation in retail businesses that include Argos, Tesco, eBay, P&O, Homebase, BT and Hammerson. From 2006-2013, Emma led Transform’s programme with Argos, in the UK, that saw digital grow from 12% to 42% of all revenues, making it the country’s largest multi-channel retailer. Other signature projects include the design and roll-out of the largest iBeacon’s implementation in Europe, for Hammerson’s Shopping Centres and the creation of an implementation strategy for ebay's enterprise platform. As well as her role as CEO of Transform, Emma is also head of Engine's largest business unit - Digital Transformation, Data & Insight. A regular face in the media, commenting on digital trends, Emma was recently invited to speak about integrated retail at Retail Week's Tech festival.
MODERATED BY PAUL GREENBERG
FOUNDER, THE NORA NETWORK
Paul is the founder of the NORA Network, a peak retail body established around four years ago. Prior to that he was the co founder of DealsDirect, a pioneer online retailer in Australia. Paul has had an entrepreneurial/retail related career spanning nearly four decades. He is a registered psychologist with a keen interest in organizational psychology. Outside of his NORA role, Paul holds a portfolio of advisory and investment roles, including in dynamic retail tech businesses like Afterpay.