As we start our final run into the 2017 October to November ‘Christmas quarter’, I am feeling very upbeat. Whilst the stats from the ABS, NAB Quantium retail data are looking okay, the ‘vibe’ among the eight thousand strong NORA Network is far more cause for cheer.
I have this privileged position of meeting with so many different retailers and service providers into retail, and this diversity of view and voice gives me a very synthesized perspective of how things are tracking. Is everything perfect? Of course not. But the industry has done so much work over the last year, that I can see and feel those green shoots coming through.
The NORA Network is a ‘broad church’, and we celebrate the recent wins of some of our iconic pureplay brands like Kogan and Catch Group, as well as the progress and momentum of some of our largest established retailers like JB Hi Fi and Super Retail Group. The ‘ecosystem’ approach that NORA takes means that diversity remains retail's biggest ally, and that all sectors of the broad retail tapestry need to be going well, including the enabler or vendor base – those in the payments, technology, supply chain, and professional services space. And from where I sit, the tide is starting to lift many boats. Will some get left behind? Sadly, yes – there is a natural “Darwinian” nature to business life cycles, and not all retailers will make the cut, although in many cases we can expect a renewal and renaissance from those who have to reinvent themselves. Adjacencies to retail, including marketplaces and the surging ‘sharing economy’ (collaborative consumption) are two such opportunities for reinvention.
I hope we catch up before October. We have a full schedule of engagements across our Leader Series of lunches, breakfasts and dinners, our fast growing NORA Nibble 30 minute webinars, our Digital Safaris and of course our support and participation in some of Australia’s leading retail related events. Till, then…onward and upwards.
Founder, NORA Network
Breaking News: NORA partners with Slingshot on Australia's First Retail Tech Accelerator
NORA is excited to announce a partnership with Slingshot, Australia’s leading corporate accelerator program, on the RetailTech accelerator. RetailTech is 12-week program that will seek out the next generation of disruptive businesses and facilitate their collaboration with some of Australia’s leading retailers and industry leaders.
Competing in the challenging retail space will increasingly be about identifying and aligning with new technologies that give retailers the edge, from customer experience, to shopper marketing, payments, and fulfillment. The most efficient and cost effective way to innovate is to partner with Slingshot.
CEO of Slingshot Karen Lawson believes RetailTech presents a huge opportunity for Australian retailers looking to tap into cutting-edge technologies and ideas by giving them the edge they need to master the art and science of customer engagement. The retail consortium will be joining brands like Qantas, Lion, HCF, SEEK and Hudson who recognise that external innovation is key to being a global leader in a highly competitive landscape.
RetailTech is set to launch later this year and Slingshot and NORA are inviting up to four retail companiesto form a consortium that will see large scale retailers work with leading start ups. This invitation is being extended to NORA members first before an exclusive announcement is made in the AFR next week.
We're thrilled to welcome on board Microsoft as our latest major partner.
The support our partners provide is invaluable in nurturing our three pillars of New Retail – technology led, customer-centric and borderless, and ultimately providing greater value for our network.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. This mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation Microsoft is driving across its businesses is designed to enable its customers to thrive in this world.
We look forward to working with the Microsoft team.
If you are interested in learning more about NORA's Partner Program please contact us at firstname.lastname@example.org
Upcoming NORA Events
NORA and Criteo Leader Dinner / 30 August, Melbourne
NORA in conjunction with Criteo is hosting a sumptuous executive dinner on Wednesday 30 August, as we discuss The Future of Brands and Retailers: Commerce Marketing. We'll hear from Nati Harpaz, Catch Group, Pressy Sankaran, Criteo, Ivan Lim, Brosa, and Paul Greenberg, NORA. Find out more.
NORA and Microsoft Breakfast / 5 September, Melbourne
Join Microsoft, Adobe and NORA as we discuss Personalisation – how to better engage with your customer through data-fuelled personalised experiences. Hear from Marcy Larsen, Microsoft, Andrew Smith, Telstra, Scott Rigby, Adobe, Fiona Sims, Microsoft, and Paul Greenberg, NORA. Opening and welcome address by Richard Umbers, CEO and MD of Myer. Find out more.
NORA and Microsoft Breakfast / 21 September, Sydney
Join Microsoft, Adobe and NORA as we discuss Personalisation – how to better engage with your customer through data-fuelled personalised experiences. Hear from Marcy Larsen, Microsoft, Scott Rigby, Adobe, Bill Burton, Scentre Group (Westfield), Leon Condon, Engagis, Nick Wells, Microsoft, and Paul Greenberg, NORA. Find out more.
Upcoming Partner Events
Retail Global / 12-14 September, Las Vegas
The annual Retail Global Conference and Exhibition is on again in Las Vegas this September! Join us along with 750+ attendees, 100 expert speakers, and over 50 exhibitors for what will be an aspirational and success-driven experience your business and customers will thank you for. Find out more.
National Retail Awards Gala / 27 September, Sydney
The National Retail Association's National Retail Awards acknowledge and reward individuals and businesses in the retail sector that are thought-leaders in their field, whilst promoting the diverse opportunities in an ever-evolving industry. Find out more.
Shoptalk Sydney / 11 October, Sydney
#Shoptalk is an industry organised meetup group for eCommerce professionals coming together to share insights, tips and a drink. Find out more.
The 2018 Retail Fulfilment Summit brings together Retail Leaders from globally-renowned brands and the most innovative start-ups and disrupters from national and international markets. The Summit is unrivalled in providing insights to continue shaping the future of retail, deliver powerful networking connections and facilitate business opportunities for thousands of executives. Find out more.
Remodista 'Women2Watch' Annual Award Dinner
Last month NORA’s Partnerships Manager, Sarah Burke, attended Remodista’s Women2Watch Award Dinner at the elegant Saké Restaurant & Bar at The Rocks in Sydney. It was a great night with many inspiring female entrepreneurs in the room, some of whom are at the tipping points in their businesses.
Now in its second year, Remodista’s ‘Women2Watch in Retail Disruption’ has expanded to include 80 women leaders from brands and service providers in the US and Australia.
Find out more here or view the gallery from the evening here.
It's a girl!
It is with great joy we announce NORA's General Manager, Corinne Franks gave birth to a beautiful baby girl, Luca Rose Telesca earlier this month.
We wish mum, baby, and the rest of the family all the best!
Customer-centric marketing practices in the spacetime era
The job of the Retail Marketing Manager has changed considerably over the last few years. Whereas in the past it was all about products and Target Audience Rating Points (TARPS), today the focus has moved towards customer relationships and optimising one-to-one interactions – a change facilitated by the explosion in the amount of data that retailers have available to them and the ability we now have to connect with customers virtually anywhere, anytime via connected devices.
Today’s Retail Marketing Manager is distinguished just as much by their deep knowledge of individual customers as by their selection of the most effective media vehicles to promote products. And when moving away from a product-centric marketing practice to one that puts the consumer at the heart of the business, there are four crucial areas of focus that must be taken into consideration.
Microsoft recently launched a webinar series, featuring Australian leaders who discuss how digital is making a difference in transforming their industry. The following conversation between MarcellaLarsen (Microsoft Retail Lead) and Leon Condon from Engagis focuses on Personalisation and Customer Experience, and the transformation of their client, Laminex.