eCommerce sales in Australia and New Zealand are rising aggressively and show no signs of abating. Customers' desire for the convenience, variety and competitive pricing that online shopping promises presents a whole new virtual world of opportunity for retailers to increase existing business and reach new customers.
However, eCommerce purchases also present significant risk of financial loss from fraud and disputed payments with Card Not Present (CNP) fraud now counting for 78% of all payment related fraud in Australia.
In this webinar, Giselle Lindley – ACI Worldwide, Principal Fraud Consultant, APAC and Mike Jagusiak – AXS.com, Fraud Prevention Specialist, USA will share current fraud trends and strategies, and how retailers can utilise fraud risk management strategies to securely grow their conversion rates for online sales.
WHAT YOU WILL LEARN:
- Best practices in fraud prevention around the world and how this is connected to the entire business model/product.
- Top trends in fraud prevention and how to protect your eCommerce platform this busy holiday season.
- How to grow your business by managing your fraud effectively
FRAUD PREVENTION SPECIALIST, USA
Mike has spent over ten years in fraud prevention with deep experiences in fraud schemes, developing and implementing fraud engines and ability to understand the connectivity of CNP fraud in an eCommerce environment and the company's entire product/business model. An industry expert on fraud trends, credit card monitoring programs and consumer buying patterns. Mike is one of our great ReD Shield customers that has worked with ACI to implement ReD in several of the organizations where he has turned around their fraud prevention practices including Sony Network Entertainment, Newegg and PaySafe. He is currently the Fraud Prevention Manager at AXS.com, a leading online ticket company, and is a frequent speaker and recognized global fraud prevention expert at conferences and peer meetings around the world.
PRINCIPAL FRAUD CONSULTANT, APAC
Giselle’s 18+ year career in financial crime has spanned the public sector, banking and insurance sectors. Giselle has held senior roles in fraud operations and analytics functions for various institutions in Australia. Most recently Giselle established a fraud detection and analytics bureau for a Processor and managed this service successfully along with its credit and merchant’s fraud risks.
Giselle's has a postgraduate qualification in Criminal Intelligence, has held a board position with the Australian Institute of Professional Intelligence Officers, and has been a member of the Australasian Card Risk Council, APCA Fraud Committee and Fraud in Banking Forum. When not fighting crime, Giselle enjoys having time on her family’s farm.
FOUNDER, NORA NETWORK
Paul has had a successful and diverse career with a key focus on entrepreneurship and start-ups, mainly in retail and technology. Paul is passionate about uplifting the spirits of retailers nationwide and looks to provide a more holistic and optimistic approach to retail in Australia.