The Future of Customer Service
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The Future of Customer Service

9/11/2017
When: Thursday 9 November
12pm–2pm
Where: Surry Hills
Contact: Teresa Lock

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In the 1870s Alexander Graham Bell’s telephone marked a new era in customer service. For the first time, orders could be placed without the need to travel long distances, and product information was just a switchboard operator away. Fast forward 140 or so years, technology has come a long way, customers have become ever so savvy, and thanks to social media your business has become  transparent. Looking to the future we’re talking Artificial Intelligence and Chatbots.


Please join NORA and Satellite Office for lunch as we discuss:

•    Why social media is one of your most important customer service tools
•    How to leverage the latest technological trends in customer service
•    The future intersection of Machine learning and enhanced customer care
•    Where to source the best talent for your technology needs.

 

YOUR HOSTS

 

MICHAEL McRITCHIE
CEO, Satellite Office

Michael is an experienced public and private company executive in service based sectors, B2B, e-commerce, international online wagering, sports betting and gaming. He’s passionate about the customer experience throughout the customer lifecycle, including web, mobile and social interaction. A highly driven, results oriented leader focused on maximising long-term value for shareholders, Michael excels in strategy, execution, empowerment and team leadership.

 


DAMIEN SYDNEY
Business Development Manager, Satellite Office

Damien possesses wide management experience encompassing business, operations, sales, leadership, customer service, team management and SaaS applications. Having worked in Asia for over 10 years he has a unique understanding of cross-cultural relations. Having personally started his own business he has first hand knowledge of what it takes to build a successful organisation from the ground up. Damien has a deep understanding of and experience in database management, CRM, project management, team management and sales.

 

PAUL GREENBERG
Founder, NORA Network

Paul is an entrepreneur, cheerleader of New Retail, and a Top 50 online retail expert with over 35 years’ experience in retail, technology and  entrepreneurship. Paul is highly regarded as the ‘pioneer of online retail in Australia’, having co-founded DealsDirect in 2004, which grew to become the single largest online retailer in Australia. His career includes  directorships in commercial enterprises and charities, and investment in start-ups.

 

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