Competing Online: What's on the Horizon in 2017?
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Australian Competition and Consumer Commission Deputy Chair Dr Michael Schaper will preview some of the big issues for 2017, provide an insight into how the ACCC deals with complaints and enforces the law, and discuss recent actions to deal with subscription traps, masked reviews and drip pricing.

18/01/2017
When: Wednesday, January 18, 2017
3:00 PM
Where: Webinar
Presenter: Dr Michael Schaper, Australian Competition and Consumer Commission Deputy Chair
Contact: Teresa Lock

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Online retailers trading in Australia are required to comply with the Competition & Consumer Act and the Australian Consumer Law. The law covers a wide range of issues: pricing displays online, advertising rules, product safety and recalls, consumer refunds, the sharing economy, platform reviews, and much more. What are your rights and obligations and what are the priority issues coming up?

Australian Competition and Consumer Commission Depty Chair Dr Michael Schaper will preview some of the big issues for 2017, provide an insight into how the ACCC deals with complaints and enforces the law, and discuss recent actions to deal with subscription traps, masked reviews and drip pricing.

WHAT YOU WILL LEARN:

  • Avoiding pitfalls around misleading and deceptive conduct
  • Handling online reviews
  • Trading in the sharing economy
  • Supplying safe products
  • Banning excessive card surcharges

ABOUT MICHAEL SCHAPER:

Michael’s work has a special focus on small business, franchising, industry associations and business liaison with the national competition and consumer protection regulator. A previous president of the Small Enterprise Association of Australia & New Zealand, he has also previously served as Small Business Commissioner for the Australian Capital Territory, chairperson of the ACT Small & Micro-Business Advisory Council and a director of the International Council for Small Business. Michael has previously managed a community small business centre; been an adviser to government at both state and federal level; and held lecturing, professorial and dean roles at a number of Australian universities. He holds a PhD and a Master of Commerce, as well as a Bachelor of Arts and is the author of several books. 

P: 1300 752 946
E: info@nora.org.au