News & Press: NORA Member News

6 Components of Australian Retail CX

Monday, 8 April 2019  
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There’s dozens of definitions of what retail CX is and how it’s the secret to surviving a new era of changing consumer expectations. Here at Arkade, we don’t break out the tarot cards often (we’re more a ‘Cards Against Humanity’ kind of crowd), but we have delivered enough practical CX solutions to arrive at what we think is a useful summary of the current state of play of retail CX here in Australia.

A typical ‘clicks-and-bricks’ retailer needs action across 6 key departments to be able to say you have a solid CX platform on which your strategies can be realised. Read more...


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