8×8 believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8×8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.
8×8 CPaaS APIs power essential business functions like authentication and fraud prevention, marketing and communications, customer support, and operations. With omnichannel messaging—including SMS, messaging apps, voice, and Video Interaction—it serves as a key enabler of business communications and customer experience in an ever-evolving digital transformation.
The 8×8 CPaaS advantage:
● Local support and expertise: 24/7 local support and deep market expertise. With teams in 9 countries and a global head office in APAC, we understand your unique needs.
● Data residency you can trust: Our data centers in APAC and Europe minimize latency and ensure compliance with local regulations.
● Enterprise-grade security and compliance: CyberTrust Mark certification, Tier-1 SMS aggregator and participant of the protected Sender ID Registry scheme, third- party certifications including SOC 2 Type II, ISO 27001, HIPAA, FISMA & PCI/DSS
● Omnichannel support: A unified experience across SMS, voice, video, and other messaging channels including WhatsApp, Viber, Zalo and LINE
● Fraud and authentication suite: Enhance your communication security with our comprehensive suite, including a fraud prevention solution, no-code customer identity and access management platform, and OTP-as-a-service.
