ipSCAPE is a multi-channel, cloud customer experience technology solution that is feature-rich, scalable and offers powerful integration capabilities. We help businesses connect with their customers through the key communication channels of Voice, Email, Web Chat and SMS.
ipSCAPE powers the customer service and sales for leading retail organisations. Retailers can create exceptional customer service experiences through ipSCAPE by:
- Offering multi-channel customer service – ipSCAPE provides customer service communication tools including Voice, Web Chat, Email and SMS.
- Serving the digital shopper- Use live Web Chat to converse with customers as they browse your online store
- Quickly responding to customer queries – Emails and webforms are routed through ipSCAPE to available service representatives. Templates can be used to increase efficiency and reduce time to respond
- Easily taking PCI complaint payments – Secure payments can be made over the phone or through the IVR