Delight your customers & grow sales with ipSCAPE

Online and subscription-based retailers have trusted ipSCAPE to power their customer communications for over 11 years. Our cloud communication technology for retail powers customer service and sales conversations across Voice, Web Chat, Email and SMS to improve efficiencies and reduce costs.

ipSCAPE can help you:

• Provide multi-channel customer service – ipSCAPE provides customer service communication tools including Voice, Web Chat, Email, SMS and social media
• Serve the digital shopper- Use live Web Chat to help guide your customers as they browse your products
• Improve response times for email and website forms – Emails and webforms can be routed to the right employees based on keywords
• Achieve PCI compliance – Payments can be made over the phone using our PCI compliant payment software
• Reach more customers – Use ipSCAPE’s advanced Outbound dialling solution to reach more customers. Ensure your sales team maximising contact rates with in-built answer machine detection technology
• Personalise customer conversations – through our pre-built adaptors for ServiceNow, Zendesk, Salesforce and Dynamics, which integrates our powerful telephony into your CRM. Leverage ai call centre capabilities with call summarisation in your CRM. Automatically transcribe and summarise your call interactions to boost employee productivity.
• Report on sales and customer service metrics: Live reports are accessible through the ipSCAPE platform to understand sales during the day as well as important customer service metrics such as average handle time

If you would like to understand how ipSCAPE can help you create exceptional customer service experiences, and boost sales, reach out by calling us at the number below or contact us through the website.