THE NATIONAL ONLINE RETAILERS ASSOCIATION
Probe Group
Melbourne, AU

Probe Group help growing retail brands drive exceptional purchase and service experiences, achieved through both digital and human solutions.  We are a leading customer experience organisation, offering both onshore and offshore solutions, processing around 4.6 million interactions every year for the retail sector.

As Australia’s largest outsourcing company, we work behind the scenes with some of your favourite brands, from well-established market leaders in home goods and groceries, to emerging online retail businesses.

We are among the most awarded providers in the industry, and are proud to have been awarded Frost & Sullivan’s Contact Centre Outsourcing Service Provider of the Year for the last nine consecutive years (2012-2020).

Team Members