Queue-it
Sydney
Queue-it is the leading developer of virtual waiting room services, empowering 1,000+ organizations worldwide to build and nurture trust with 25+ billion visitors annually by delivering reliable, fair, and transparent online experiences. Queue-it helps some of the world’s biggest governments, retailers, and ticketing companies to capitalize on peak traffic events by preventing website crashes, blocking bots, and mitigating load-induced errors such as overselling.
Headquartered in Denmark, with offices in the U.S., Australia, and South Korea, Queue-it combines global reach with local expertise. Since opening our Sydney office in 2019, we’ve partnered with leading companies across e-commerce, ticketing, telecommunications, and government in the country, as well as local partners like Akamai Australia.
Queue-it customers consistently see transformative results:
- 85% sell more efficiently, avoiding overselling, crashes, payment errors, and post-sale bot cancellations.
- 48% report fewer staff needed on-call during high-demand events, freeing resources for added value.
- 76% find their sales and registrations less stressful.
- 84% improve their customers’ online experiences.
- 37% report decreased server scaling costs.
Based on 214 survey responses from Queue-it customers (2023 & 2024)
Discover how top retailers rely on Queue-it:
- Sideshow: Runs “launches our customers can trust.”
- Rapha: Used product drops to reward loyal members and deliver fairness.
- SNIPES: Seamlessly handles traffic surges for hyped sneaker drops.
- Rakuten France: Handled an 819% traffic spike in 2 minutes during a TV campaign.
Visit our website to explore these success stories.
Videos
Queue-it's virtual waiting room explainer video
The Virtual Waiting Room Experience
Use Case with Queue-it - Product Drops
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Gallery
Team Members
David Espitia
Account Director
Praveen Thakur
Head of Technical Engagement APAC
Shinji Kanai
Principal Solutions Architect
Sean Loughman
Senior Solutions Engineer
Fang Bin Li
Solutions Architect
Haikuan Liu
Solutions Engineer
Joseph Thwaites
Content Marketing Manager