An AI-powered, unified and composable commerce platform that helps retailers drive an uninterrupted, frictionless, and personalized customer experience across all customer touchpoints, regardless of where, how, or when customers engage with them.
It unifies all channels- In-store, online, apps, and social- giving retailers a single view of customers, orders and inventory. The platform enables businesses to deliver unified journeys (Click and collect, Scan & Go, Self-checkout, curbside pickup, endless aisle, real time persoanlization etc.) across shopping channels. Businesses can also easily add future capabilities like voice shopping, autonomous and metaverse without rebuilding the platform from ground up.
Built on a headless microservices architecture, TCS OmniStore allows businesses to take an incremental approach to transformation with the flexibility to reuse existing investments, execute strategic build vs. buy decisions, and build a technology stack with best-of-breed ecosystem partners. The platform goes beyond cart and checkout with support for multiple payment types and new business models such as B2B, D2C, and marketplaces.
TCS OmniStore serves a diverse range of clientele worldwide including industry leaders like Kingfisher Plc, Croma, PGA Tour Superstore, Duluth Sporting goods- to bring unified commerce platform and personalized journeys across channels. The customers span across various lines of business —general merchandise, discount retailers, pharmacy, sporting goods, DIY, specialty hard and soft goods, post offices, and various other segments. Link to TCS OmniStore™ webpage-TCS OmniStore™: A Unified Commerce Platform for Frictionless CX
