A NORA and Descartes Peoplevox webinar
Handle the hype - building a scalable fulfilment model to match increasing demand
Description
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A candid conversation exploring the challenges associated with fulfilment for a growing brand, and the point at which unscalable becomes unmanageable. Our guests from THE ICONIC, Mr. Consistent and Descartes Peoplevox assess the game changing scalable processes and opportunities to meet increasing consumer demand, and improve CX.
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Partner Showcase with Stewart Smith of Global-e
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Partner Showcase with Jonathan Levy of Shopline
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Partner Showcase with Andy Evans of Humii
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Partner Showcase with Brian Walker of Retail Doctor Group
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Partner Showcase with Kylie Charrington of Truis
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Partner Showcase with Chevy Devudu of Global Payments
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Partner Showcase with Laura Jackson of Overdose.
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07:21
Partner Showcase with Julia Simon of AB Tasty
Julia Simon, AB Tasty’s Managing Director APAC, speaks to Dan Ferguson, Adore Beauty’s CMO and discusses the huge clients they are collaborating with from L’Oreal, Go-To Skincare, Calvin Klein to Build a Bear. AB Tasty is all about the customer experience with their personalised A/B testing on your website and app. They are there every step of the way, continually holding your hand, from start to finish and every step in between to ‘nudge visitors to conversion’. Be sure to watch this to learn more.
16:25
Partner Showcase with Constantin Robertz of Locad
Constantin opens up to NORA's very own Paul Greenberg about his remarkable journey and experiences that led him to start this business only a few short years ago.
09:16
Partner Showcase with Steve Dimitrovski of Swisslog
Steve Dimitrovski, Swisslog’s Senior Sales Consultant has been with the company for 2 years and he recently sat down with Dan Ferguson, Adore Beauty’s CMO. Steve and Dan discuss the huge clients Swisslog are and have worked with including Woolworths, Coca Cola, Jaycar, Ikea and Walmart to name a few. Swisslog thrive on working with forward thinking companies and offer bespoke automated warehousing solutions.
10:55
Partner Showcase with Anastasia Aivaliotis of Probe CX
Probe CX's Anastasia Aivaliotis joined NORA’s Paul Greenberg to discuss Probe CX's innovative solutions and how they've managed to remain an industry leader in digital transformation year after year.
10:04
Partner Showcase with Tim Davies of ZELLIS
Tim Davies, Zellis’ CEO & Founder chats to Matt Smith of Online Retailer. They discuss how Zellis has tripled in size over the last 3 years due to high customer demands across industries.. Jump on to learn more of their achievements and industry impact.
10:35
Partner Showcase with Michael Martins of Interparcel
Michael from Interparcel talks to us about how the shift to a multi carrier shipping solution provider can help relieve a lot of pain points many retailers face - when relying on one carrier at any one time. Join the conversation to hear more!
08:28
Partner Showcase with Travis Erridge of TMX Global
We learned from Travis how TMX’s end to end supply chain solutions have grown by 350% over the past few years. TMX is present in 10 countries worldwide and has huge clients such as Kmart. To hear more of their client base and solutions, be sure to watch this game changing conversation.
10:10
Partner Showcase with Matt Brodie of Cashrewards
Cashrewards have recently won Finder’s ‘Best Loyalty Program’ award and have over 2000 retail partners. With Gen X and millennials making up two thirds of Cashrewards’ client base, jump on to see what they are doing to reach a broader audience.
10:35
Partner Showcase with Lawrence Stander of Labour Solutions Group
LSG employs over 5000 people annually with automation technology playing an integral part. Lawrence shares how they have adjusted with market changes, such as employing Qantas engineers to fulfil eCommerce gaps.
10:03
Partner Showcase with Ralph Kooi of ClearSale
We sat down with Clearsale’s first eCommerce employee in Australia, Ralph Kooi. We discuss mitigation strategies and current innovation to alleviate risk and avoid fraud.
09:32
Partner Showcase with Dannielle Pearson of Accel Digital
We were joined by Dannielle, Accel Digital’s Head of Growth at our NORA studios. We discussed how Accel connects with all their clients to get to the root of where they are struggling, offering bespoke, boutique services as it’s rarely one size fits all.
11:06
Partner Showcase with Gavin Watson of monday.com
Gavin shares with us how monday.com’s value proposition is focused on exceptional project management. They collate spreadsheets among other everyday ways of working and streamline it into a workflow to optimise the efficiency of everyday tasks.
09:40
Partner Showcase with Mark Titley of Bench Media
Bench works with the likes of Panasonic and Guess. Their key focus is agnosticity, team & the Bench connect platform, which is a unique offering to retailers ensuring full integration.
10:00
Partner Showcase with Matt Smith of Online Retailer
We were delighted to sit down with Online Retailer’s Matt Smith after a 3yr hiatus. Heading into their 14th year, OR focuses on bringing retailer’s together to share insights into the industry and each other. Join us as James speaks to Matt about how they have developed over the years.
10:56
Partner Showcase with Laura Kleiman of Crimtan
Crimtan’s Business Director Laura shares how she has seen a huge transformation in the digital world and how they have pioneered programmatic lifecycle marketing for retail advertising.
09:15
Partner Showcase with Mangala Martinus of Payments Consulting Network
With 30 years of financial experience, Mangala shares how the Payments Consulting Network is an independent, reverse pyramid of consultancy. Spread across 6 markets around the world, be sure to check out this conversation to understand PCN’s role in the industry.
09:29
Partner Showcase with Fady Daher of Till Payments
With over 20 years in the payments realm, Fady shares with us how Till is revolutionising the industry. Consolidating all channels into one platform, from customer payment right up to reconciliation, you need to check this out to keep up to date with payments advancement.
09:31
Partner Showcase with Luke James of NP Fulfilment
As a veteran in the space, Luke James, NPFulfilments’ COO shares an overview on their strategy direction for the next 3-5yrs. They have over 23 brands recently heavily investing in NPF - and the future looks promising.
11:48
Partner Showcase with Richard Thame of Couriers Please
We had the opportunity to speak to the new CEO of Couriers Please, Richard Thame. With years of experience and knowledge within the industry, Richard chats to Peter about how they are using data scientists to understand the best time to deliver your parcel based on previous interactions.
12:02
Partner Showcase with Rachel O'Shea of Yabble
Rachel from Yabble shares a wonderful offer for our listeners, be sure not to miss this chat!
Using consumer led data, Rachel shares how quickly you can have insights into customer habits, enabling you to make quick decisions in this rapidly changing environment.
11:10
Partner Showcase with Fabian Di Marco of Tzu & Co.
It was very insightful chatting with Fabian. He delves into what Tzu & Co. are all about - being an independent voice for businesses. Gaining insight to where you should be investing your money, gaining clarity and peace of mind to help make beneficial business decisions.
09:14
Partner Showcase with Partner Showcase with Tristan Hoy of Style Arcade
We had a great time chatting with Tristan recently. Tristan talks to us about how Style Arcade are using specialised technology with a numerical approach to evolve fashion retail. Jump on to hear more.
08:49
Partner Showcase with Robin Marchant of Shopify
We had the opportunity to speak with Robin from Shopify recently. We discussed their mission - ‘to make commerce better for everyone’
We also touched on Shopify’s tools for merchants to thrive and grow, staying ahead of consumer expectations.
10:09
Partner Showcase with Matt Neale of eStar
We had the pleasure of chatting to Matt from eStar recently, a locally owned and developed brand. eStar is changing the retail fulfilment industry with their innovative new software - Viare. Join the conversation to learn more.
09:26
Partner Showcase with Partner Showcase with Mark Reid of Eway
From start-ups to large enterprises, Eway is supporting over 30,000 businesses. Mark Reid from Eway speaks to Peter about how they have invested heavily in customer research to understand their needs and pain points intimately, driving change.
13:21
Partner Showcase with Hannon Comazzetto of airrobe
It was very interesting to learn that 4 out of 5 items of clothing donated end up in landfill. This is where airrobe comes in - sustainability!
With 100’s of brands on board with this revolutionary virtual wardrobe, they are driving meaningful results. Jump on to learn more about this fantastic initiative from a young Australian entrepreneur.
10:34
Partner Showcase with Cameron Buckley of Trustpilot
Cameron Buckley started off as a client for Trustpilot and is now their Regional Director for APAC! Cameron offers some great advice on how consumers are increasingly reading reviews before making purchases. He says it has never been more important as a business to find out what your consumers are saying about you.
10:39
Partner Showcase with Merline McGregor of Pattern
It is always such a pleasure to speak with Pattern’s GM, Merline McGregor. Merline shares how Pattern is already operating on a global scale and still growing. Bringing insights from around the world, they are transforming the way they approach the Australian market in delivering e-commerce intelligence.
09:34
Partner Showcase with James Lutchmaya of Tryzens
James shares how Tryzen’s focuses on strategy and insight to ensure the sound foundation of data. They then use this data to determine the best strategy. He gives some pointers on how the customer experience should be at the forefront and then technology becomes the enabler, not the other way round. Join the conversation to find out more about Tryzen’s innovative approach to understanding your customers.
08:51
Partner Showcase with Piers Gorman of TreviPay
Piers Gorman from Trevipay shares insights into their B2B payment space that is currently going through much diversification. With many more payment options in today’s market, Trevipay helps businesses configure their payments into an ‘Uber’ like experience for their customers. Join our discussion as Piers explains what has evolved in B2B payments.
13:41
Partner Showcase with Frazer Adnam of Contentsquare
We loved sitting down once again with Contentsquare’s GM, Frazer Adnam. During our discussion, Frazer highlights how Contentsquare is forging ahead in providing cut through data insights. It’s fantastic to hear how they’re rapidly expanding here in Australia and also breaking into the Japanese market.
10:34
Partner Showcase with Duncan Brett of Sherpa
Sherpa’s CEO Duncan talks to us about how they have paved the way in logistics. technology for over 70,000 retailers across Australia and New Zealand. Using this innovative tech, Sherpa offers the same day delivery service for B2B and B2C. Over the past 2 years the demand has increased tremendously and Duncan shares the simplicity and ease of Sherper’s proposition.
09:43
Partner Showcase with Sergio Balmes of EIZ
Sergio explains how EIZ can help fulfill your ecommerce online retail orders. EIZ’s SaaS programs are tailored to your business needs to provide “Solutions with EIZ”. Join the conversation to see how you can try this service for free!
10:36
Partner Showcase with Lee Hardham of Brauz
We had the pleasure of sitting down with Lee from Brauz, learning all about their new omni-channel experience platform that some of the biggest brands in retail have already adopted. Jump on and see how Brauz can help you bridge the gap between online and in-store retail. This breakthrough technology allows customers to have an in-store experience, for example - with a stylist in real time, from the comfort of their own home.
14:29
Partner Showcase with Robert Tadros of Impressive
It was a pleasure meeting with Robert Tadros, the Founder & CEO of Impressive. Robert ‘impressed’ us with how combining a strategic and tactical approach has led them to become a ‘best in breed performance agency’, specialising in retail. Robert shares some of the big names in retail they are currently working with, such as Kogan, securing a 12month deal as their agency. Very impressive!
10:40
Partner Showcase with Alexis Susser of Omnyfy
Omnyfy’s GM Alexis, talks to us about how they are working across the globe. Delivering over 60 marketplaces in many countries, within many different industries, in just 4 years. Watch our chat with Alexis to see how they can tailor-make a bespoke option for you.
07:01
Partner Showcase with John Mullins of Marketplacer
John tells us a story of how Marketplacer is taking on the world, thriving in the US and delving into South East Asia. In Australia, Myer & Woolworths are just some of the huge clients that Marketplacer are getting big results for. Something very interesting John spoke about was their proposition - that is proving transformational - and is commonly generating 30-50% more online revenue for their clients.
09:14
Partner Showcase with Alexandra Gannon of Reload Media
Alex Gannon, Reload’s Managing Director gives us an insight into their Australian and global digital marketing agency. Founded in 2008, Reload works closely with retailers to showcase their digital marketing platforms. Reload effectively enables businesses to get on top of their SEO migration, which too often is overlooked. Once it’s too late and revenue and traffic are decreasing, it is extremely difficult to come back from. It was great to hear how Reload supports our industry.
11:35
Partner Showcase with Tyler Jarratt of Enrich Trading Group
With over 50 marketplaces in Australia, Enrich is a marketplace agency designed to help retailers thrive in this ever changing market. Join our discussion with Tyler to gain insight on how they support marketplace development.
09:32
Partner Showcase with Scott Gillies of Revionics, an Aptos Company
We had the opportunity to sit down with Scott Gillies from Aptos. Scott shares how Revionics is one of the largest software companies, entirely focused on working with retailers in the world. One particular point Scott talks about that was very interesting - was that for over 20 years, they’ve used the leading artificial intelligence science that drives pricing decisions.
07:14
Partner Showcase with Will Santow of Longtail UX
We had the pleasure of sitting down with Will Santow from Longtail UX. During the discussion, we were surprised to learn just how revolutionary their new technology is and the amount of retailers already adopting it. We encourage you to jump into the conversation to understand more about next gen security. You’ll be surprised at how advanced ANZ is becoming!
13:13
Partner Showcase with Ryf Quail of iMedia
We were delighted to chat to Ryf Quail from iMedia today. It was a real eye opener to understand how iMedia came to be and the impact the event has had on the industry. We encourage you to jump into the discussion to find out what iMedia 2022 has in store of Aussie retailers.
08:50
Partner Showcase with Jerry Macey of Commonwealth Bank Australia
Commonwealth Bank is Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. Head of Consumer and Diversified Industries, Jerry Macey talks to Dean Salakas about how they support any business that focuses on consumers such as retail, hospitality and franchising.
06:45
Partner Showcase with Simon Molnar of Flagship
We’ve been eager to catch up with Simon Molnar for some time. So we were delighted to finally sit down and find out what he’s been up to. Simon’s been working on a revolutionary piece of tech - eTale. He shares the impact it’s already having on physical stores. We encourage you to jump in to the discussion to hear just how exciting this new venture is.
08:38
Partner Showcase with Frank Nesci of Comestri
Comestri helps merchants sell anything to anyone, anywhere, anyway. It is a powerful Commerce Hub that places a customer's product experience at the heart of any merchant's business. Co-Founder, Frank Nesci talks to Dean Salakas about how Comestri evolved to digital commerce platform to help digital e-commerce managers manage their operations.
11:53
Partner Showcase with Cheryl Jones of Mirakl
Mirakl offers the industry’s first and most advanced enterprise marketplace SaaS platform. Senior Solutions Consultant APAC, Cheryl Jones talks to Dean Salakas about how Mirakl helps retailers be their own marketplace.
07:53
Partner Showcase with Martin Jomoa of Analyticalways
Analyticalways' 360-degree solution covers your entire process: planning, deep clustering, assortment, purchasing, initial introduction, replenishment and transfers. Business Development, Martin Jomoa talks to Dean Salakas about how they help retailers be profitable by managing inventories.
04:52
Partner Showcase with Anna Trybocka of Crescodata
CrescoData is a leading Platform-as-a-Service (iPaaS) business in the Commerce Space. CEO and Founder, Anna Trybocka talks to Dean Salakas about how they connect backend systems like warehouse and order management platforms to sales channels.
11:08
Partner Showcase with Luke Spano of Avid Collective
Avid Collective is a media technology business with a digital media network and proprietary marketing platform, AVA. Managing Director, Luke Spano talks to Shaeden Watson about AVA, Avid’s marketing platform that engages digital audiences at scale across its media network and with its advertising partners.
08:58
Partner Showcase with Kai Lincoln of SEKO Logistics
SEKO Logistics provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. Managing Director, Kai Lincoln talks to Shaeden Watson about how they focus on e-commerce logistics largely cross-borders, previously internationally and recently domestically.
06:14
Partner Showcase with Ben Hancock of LivePerson
LivePerson makes life easier for people and brands everywhere through trusted Conversational AI. Strategic Account Director, Ben Hancock talks to Shaeden Watson about how customers are no longer satisfied with simple web chat and had bad experiences with unsophiticated bots. LivePerson helps customers with convenience by engaging personally.
08:19
Partner Showcase with Emmanuel Heymann of SimilarWeb
Similarweb is a platform that gives our customers a true 360 degree view of all digital activity across customers, prospects, partners, and competition. Area Vice President, Australia, New Zealand & South East Asia, Emmanuel Heymann talks to Shaeden Watson about their market intelligence platform that measures the digital world to help companies grow online.
06:46
Partner Showcase with Stuart Fitzroy of Rokt
Rokt is the global leader in ecommerce technology, powering the Transaction Moment™ of best-in-class companies. Development Director APAC, Stuart Fitzroy talks to Shaeden Watson about how they work with eCommerce sites to help create more relevant and personilised experiences.
08:01
Partner Showcase with Jonathan Ryan of Infobip
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. Regional Manager APAC, Jonathan Ryan talks to Shaeden Watson about how they provide backend communications globally.
06:57
Partner Showcase with Philip Reichelt of Tenant Leasing Group
Tenant Leasing Group (tl-group.com.au) are specialists in retail, large format, industrial & logistics and warehouse property solutions for businesses - in Australia, New Zealand & Worldwide. Principal, Philip Reichelt talks to Shaeden Watson about how they purely represent the tenants and that they specialised in retail, industrial and logistics property.
07:51
Partner Showcase with Susan Martin of SMART IN PLANNING
SMART IN PLANNING bring capacity to work ON the business, coupled with a niche skill set, honed in Senior Merchandise Planning roles across the Retail industry. Founder and CEO, Susan Martin talks to Shaeden Watson about how SMART IN PLANNING helps retailers with system implementations, trainings and planning processes.
08:25
Partner Showcase with Andrew Clark of Logistics Cloud Co.
Logistics Cloud Co. take control of your warehousing with expert advice and smart automation that delivers speed with accuracy & scalability. Founder and Managing Director, Andrew Clark talks to Shaeden Watson about the launch of their cloud software for logisitcs, Logistics Cloud Co.
10:37
Partner Showcase with Tara Salmon of MessageMedia
MessageMedia is a mobile messaging solution that helps businesses of all sizes – from SMBs to enterprise level – better connect with customers. Chief Marketing Officer, Tara Salmon, talks to Matt Newell about mobile customer engagement and other ways that people want to interact.
5:20
Partner Showcase with Narelle Hutchesson of RQMedia
RQmedia is the full package - from creation of strategic digital marketing plans for full funnel advertising to implementation and performance management. Managing Director, Narelle Hutchesson, talks to Jutus Wilde about full funnel and omnichannel digital advertising.
6:56
Partner Showcase with Ellis Mitchell of Roubler
Roubler’s cloud-based software provides you with the power of one seamless system for all your workforce management needs. Business Development Manager ANZ, Ellis Mitchell, talks to Justus Wilde about how Roubler provides peace of mind to businesses with a proactive approach to compliance.
5:28
Partner Showcase with Travis Robinson of Zonos
Zonos provides scalable technology to simplify the complexities of international commerce making it accessible to everyone. General Manager APAC, Travis Robinson, talks to Justus Wilde about how Zonos helps simplify and solves problems that come when merchants are shipping internationally.
6:21
Partner Showcase with Justin Theng of SAS
SAS is a statistical software suite developed by SAS Institute for data management, advanced analytics, multivariate analysis, business intelligence, criminal investigation, and predictive analytics. Executive Advisor – Customer Analytics, Justin Theng, talks to Justus Wilde about how SAS created the analytics industry, and how important historical and predictive analytics are to businesses.
11:59
Partner Showcase with Philipp Heltewig of Cognigy
Cognigy.AI is the Enterprise Conversational Automation Platform for customer & employee service automation. Co-Founder, Philipp Heltewig, talks to Matt Newell about how Cognigy automates technology on various channels.
14:51
Partner Showcase with Lukasz Kucharski of Maropost
Each and every day, Maropost Commerce Cloud empowers thousands of B2B and multi-channel ecommerce businesses, big and small, to achieve more. Director of Product, Lukasz Kucharski, talks to Matt Newell about how Maropost’s ecommerce platform focuses on opening opportunities for an increase of revenue with multiple channels and centralises it in one single database.
13:35
Partner Showcase with Adrian Floate of Spenda
Spenda offers one connected digital platform that equips business with smart software applications, flexible B2B payment and lending solutions, and integration services. Managing Director, Adrian Floate, talks to Justus Wilde about how Spenda focus on helping the retailers grow by assisting them not just with payments and ranging but beyond their sales journey.
12:34
Partner Showcase with Yosh Sagie of ShopCall
ShopCall is the mobile-first video commerce solution turns any offline store - in a matter of 30 minutes - into a simple and convenient everyday tool for video-based sales. Director Global Business Developer, Yosh Sagie, talks to Justus Wilde about how ShopCall provides phygital (physical and digital) solution using video calls.
6:07
Partner Showcase with Steve Mcmahon of Klevu
Klevu transforms your online store with AI-powered product discovery suite that generates sales. Regional Sales & Partnerships Manager APAC, Steve Mcmahon, talks to Justus Wilde about how Klevu helps shoppers find what they’re looking for quickly, and in return improve the ROI for any ecommerce merchant they’re partner with.
16:02
Partner Showcase with Jeremy Meltzer of i=Change
i=Change makes it simple & powerful for retailers to give back. In partnership with 250 retailers & counting, i=Change is leading a retail movement of product & purpose. Founder & CEO, Jeremy Meltzer, talks to Matt Newell about how i=Change refocuses the influence of the retail sector on much needed areas of making women and the planet safer.
07:33
Partner Showcase Raymond Riley of Progress Retail
Progress Retail is a true one-stop-shop for retail operations and learning: providing dynamic learning, task management, and company communications. Co-Chief Executive Officer, Raymond Riley, talks to Olivia Carr about how retail operations can use different tools in a single platform.
10:17
Partner Showcase Rosalyn Gladwin of Gladwin Legal
Gladwin Legal provides expert legal services to the retail sector. Principal, Rosalyn Gladwin, talks to, Olivia Carr about how practical their advices are and that they can really hit on the touch points which are important to retailers.
16:50
Partner Showcase Avik Choudhuri of Probe CX
Probe is a globally recognised and award-winning customer experience organisation that designs and deploys solutions to bolster and optimise our client operations. Chief Digital Officer, Avik Choudhuri, talks to Olivia Carr about their mission to build a world-class customer engagement and management organisation.
08:50
Partner Showcase Constantin Robertz of LOCAD
LOCAD is a cloud logistics network that fulfills e-commerce orders for entrepreneurs and enterprises. Co-Founder and Chief Executive Officer, Constantin Robertz, talks to Ellie Wainwright about about how they help retailers to focus on their marketing and products without worrying about fulfilment and shipping.
11:38
Partner Showcase Adam Brownstein of Partnerize
Partnerize is the leader in partnership automation. APAC General Manager, Adam Brownstein, talks to Olivia Carr about how they match brands with consumers in a more digital way.
13:27
Partner Showcase Peter Turney of CT Global Solutions
CT Global Solutions is a strategic SAS partner that helps turn your data into profits. President and Co-Founder, Peter Turney, talks to Olivia Carr about forecasting data changes due to pandemic and how they help in providing accurate demand and supply plans.
12:38
Partner Showcase Paul Downs of it works
it works are Omni-channel retail specialists that provide expertise and knowledge to your organisation. Founder Paul Downs, talks to Olivia Carr about how they help businesses learn what applications to use and how to drive value from them.
10:55
Partner Showcase with Andrew Thorn of DigitalMaas
DigitalMaas is a Local Marketing Platform that allows your business to easily manage its Google My Business locations at scale. Founder and Chief Executive Officer, Andrew Thorn, talks to Dean Jones about their platform that assists their customers on google maps, apple maps and facebook to be out to look after their locations.
11:01
Partner Showcase with Carlo Lacota of Giesecke+Devrient
Giesecke+Devrient is a global company that offers security technologies, both in the physical and digital world. Managing Director, Carlo Lacota, talks to Dean Jones about the technology that supports the payment such as the digital wallet, the card that is used for the payment, the express check-out and the authentication of that particular transaction.
11:14
Partner Showcase with Ben Popplestone of Adobe
Adobe is the global leader in digital media and digital marketing solutions. Head of Commerce Customer Success, APAC Commercial, Ben Popplestone, talks to Dean Jones about how Adobe changed the world through digital experiences.
22:08
Partner Showcase with Tim Davies of Zellis
ZELLIS Connect = All-in-one Unified Commerce platform with more native functionality than comparable ecommerce platforms at a fraction of the price, with real +PERKS that will make you giddy. Multichannel Retail Strategist, Tim Davies, talks to Dean Jones about how it started by consulting and the importance of product data.
11:10
Partner Showcase with Nicholas Yule of Descartes Peoplevox
Peoplevox's WMS makes complex processes seem simple, giving fast-growing companies a strong platform to scale. APAC Sales Lead, Nicholas Yule, talks to Dean Jones about solving the pick-and-pack issues, ensuring that the customers get the correct items in a timely manner.
18:26
Partner Showcase with Steven Muller of 33Bondi
33BONDI is a technology-lead agency. In partnership with our clients, we use strategy, design and technology to design, build and run innovative customer experience solutions that improve business and brand outcomes. Head of Strategy & Co-Founder, Steven Muller, talks to Dean Jones about designing applications and the best solutions from data and customers, for online and offline organisations.
10:27
Partner Showcase with Jaymie Rowland of Franklin Shanks
Franklin Shanks is an independent tenant advisor working exclusively for tenants and buyers across Australia and Asia Pacific. Head of Retail Solutions, Jaymie Rowland, talks to Paul Waddy that they are tenants focused helping retailers find commercial properties, office and industrial.
09:08
Partner Showcase with Adam Bouris of Snatchit.shop
Snatchit.shop enables products to be sold directly inside unique pieces of content that both retailers and influencers create. Co-Founder, Adam Bouris, talks to Paul Waddy about how they focused on multi-brand checkout inside a single piece of content.
08:06
Partner Showcase with Dean Vocisano of ShopFully
ShopFully is a tech company leader in the drive-to-store solutions. Country Manager - Australia, Dean Vocisano, talks to Paul Waddy about digital catalogues, and how you can check what consumers are looking at, how frequently they're looking at it, and if they're checking a specific brand.
10:06
Partner Showcase with David Boyer of ShipStation
ShipStation is a web-based shipping solution that streamlines the order fulfillment process for your online business. Country Manager, ANZ, David Boyer, talks to Paul Waddy about how they make retailers as efficient as possible at getting their orders to the customers.
09:32
Partner Showcase with Abhishek Vohra of Okkular
Okkular is an Australian Fashion Tech startup focusing on providing automated product tagging and visual search for fashion business using state of the art computer vision and deep learning technology. Chief Executive Officer and Co-Founder, Abhishek Vohra, talks to Paul Waddy about how they use AI to automate the number of the processes which retailers have in relation to product discoveries, filtering, etc.
09:51
Partner Showcase with Brad Karney of Refundid
Refundid provides online shoppers instant refunds on their returns. Co-Founder, Brad Karney, talks to Paul Waddy about how Refundid can shorten the steps on the returns and refunds.
15:46
Partner Showcase with Dave Whittle of Lexer
Lexer’s Customer Data Platform helps retailers genuinely understand their customers and engage them with the experiences they deserve. Chief Executive Officer, David Whittle, talks to Paul Waddy about how Lexer solves the problems regarding social media analytics focusing on customer data.
Retail RoadTrips
NORA TV hits the road picking up retail’s inspiring leaders and entrepreneurs – for fun and candid conversations.
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43:55
Retail RoadTrip episode 6
Our next 'Retail RoadTrip' features an extraordinary conversation with the one and only Tony Nash. Expect the unexpected in this remarkably intimate and honest conversation as we go on an incredible learning journey for business and for life.
19:15
Retail RoadTrip episode 5
For our next road trip we went to visit a fantastic retail charity ‘Cancer Chicks’ - they’re doing such great work in the cancer community. We encourage you to hear their story and support where possible.
15:59
Retail RoadTrip episode 4
Join us as explore the made to measure revolution. We take a peak behind the scenes at one of Institchu’s physical stores to discuss personalisation, the next realm of tailored fashion and their fantastic customer experience - do join us!
21:57
Retail RoadTrip episode 3
Occasionally in life you come across someone who stops you in your tracks. Someone who leaves you questioning …a lot about the norm. Such uncompromising forces catalyse change, energy and focus. We hope this Retail RoadTrip inspires, and helps to redefine opportunity. Enjoy!
19:43
Retail RoadTrip episode 2
Our second Retail RoadTrip really was a trip down memory lane. It’s hard to articulate the impact our next guest has had on the industry. We were so fortunate to grab a little of their time - this journey is deeply inspiring, enjoy!
16:20
Retail RoadTrip episosde 1
In the first episode of Retail RoadTrips we hit the road looking for some ecom inspiration - and we definitely found that! What a thought provoking encounter....enjoy!
RetailUP Webinars
The NORA Network's RetailUP live webinar series showcase the exemplary partnerships forging innovation throughout the retail community. Join the conversation to uncover the latest ground breaking retail insights.
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01:01:51
Small Business Leaders: Get Ready to Unlock Peak Season Success!
Featuring: Varenya Aguru, Director at Arkana Consulting, Laura Good, Head of Marketing at LEO LIN, Rob Rand, Founder and CEO of Knobby and Chris Dahl, CEO of Pin Payments
00:59:38
Building Resilience in Retail and Scaling for Success
Featuring: Robert Eichfeld, Director at Connors Group, Jackie Kruger, CEO at Black Milk Clothing, and Darren Bretherton, Regional Sales Lead Software Solutions ANZ at Zebra Technologies
01:03:03
Revolutionising Retail: Chemist Warehouse's Game-Changing Rebate Strategy
Featuring: Gareth Lewis, COO at NORA, Waseem Mohamad, Data Analytics Team Lead (Sales & Claims) at Chemist Warehouse, and Radek Gorski, Director Business Analysis at Enable
00:59:51
NRF APAC - Top Insights for all ANZ Retail Leaders
Featuring: Angus McDonald, CEO at Barbeques Galore, Imran Khan, Senior Director - Industry Strategy & Solutions, Retail & Consumer Goods - APAC/JP at Salesforce, and James Stewart, National Leader Consumer & Retail at KPMG Australia
00:57:52
Cut through the Gen AI noise. Practical help to drive cart conversion and enhance product data
Featuring: Samuel Wood, CEO and Co-founder at Azura Fashion Group, Marcus Spurell, CEO at DMall, and Rebecca Xing, CEO at Trustana
01:00:35
A 2024 Blueprint for Belonging, Diversity, Equity & Inclusion in APAC and Japan
Featuring: Carin Taylor, Chief Diversity Officer at Workday, Hosea Lai, Senior Director, Culture of Inclusion (DEI) APAC at Applied Materials, Ian Goshko, Global Head of Diversity, Equity and Inclusion at Telstra, Eriko Murakami, HR Director at UiPath Japan and Jackie Kruger, COO at Black Milk Clothing.
01:01:29
Future workplace transformation - building high-performance teams in the digital age
Featuring: Nicola Clement, Chief Experience Officer at Adore Beauty Group, Haidee Enriquez, Chief Executive Officer at Microsourcing, Sean Baker, Vice President for Sales and Business Development at Microsourcing and Nathan Stewart, Business Development Manager at Microsourcing.
01:04:33
Transform your leads into devoted customers
Featuring: Olivia Carr, Founder and Global Sales Director at Shhh Silk, Lachlan Monty, Marketing and Ecomm Manager at Sky Music and Brag Granger, Country Manager at Podium
0:56:11
The secrets to unlocking retail media potential
Featuring: Airi Sutherland, Global GM - Online Ksubi, Jonathan Hopkins, Founding Partner Sonder, Lachlan Brahe, GM Retail Media Cashrewards
1:07:25
Unpacking Tiger Mist & MAAP’s tech strategy for global growth
Featuring: Lydia Bertini, Head of Customer & People, Miss Amara, Michael Ciavarella, Chief Technology Officer, Tiger Mist & I.AM.GIA, Matthew Nott, Chief Financial Officer, MAAP, and Matthew Owens, Director, Annexa.
54:24
Part 2: Future workplace transformation - securing top talent offshore
Featuring: Nicola Clement, Chief Experience Officer, Adore Beauty Group, Sean Baker, Vice President for Sales and Business Development, Microsourcing, Nathan Stewart, Business Development Manager, Microsourcing and Mitchell Koureas, Chief Financial Officer, Barbeques Galore.
56:44
Part 1: Future workplace transformation - why are leading brands choosing to outsouce offshore?
Featuring: Nicola Clement, Chief Experience Officer, Adore Beauty Group, Sean Baker, Vice President for Sales and Business Development, Microsourcing, Nathan Stewart, Business Development Manager, Microsourcing and Darren Gunton, General Manager Marketing and eCommerce, Total Tools.
57:36
Effective loss prevention strategies to benefit Australian retailers
Featuring: Airi Sutherland, Global General Manager - Online, ksubi, Alex Van Diggelen, National Loss Prevention Services and Security Manager, Myer and Darren Bretherton, Senior Business Development Manager, Zebra Technologies.
1:01:16
How the right technology decisions drove KOOKAI’s growth
Featuring: Nicole Shepherd, Digital Experience, Product & Customer Lead in Retail, Big W, Todd Peasley, Alliances Director, NetSuite Direct, APAC, Andrew Cohen, Head of Business Development Partnerships, Shopify and Scott Murray, CIO, KOOKAI.
59:38
Ep 2: Cross border commerce - Preparing for peak sales season in new markets
Featuring: Jethro Marks, CEO, The Nile, Jon Haggerty, Account Manager, Airwallex, Joshua Haines, Senior Partner Manager, APAC, ShipBob and Ali Worrall, Former Director of eComm & Marketing, Frank Body.
1:00:02
The 2023 sustainability review
Featuring: Patrick Heagney, Energy and Carbon Manager, Officeworks, Rosanna Iacono, CEO & Advisor, The Growth Activists, Carli Davis, Sustainability & CSR Manager, RM Williams, Alyssa Rade, Chief Sustainability Officer, Sustain.Life and Donald Cherry, Executive Director of Sustainability, USANA.
1:04:23
Ep 2: Preparing for Peak - your Essential Guide to Success
Featuring: Paul Waddy, NORA Advisory, Ecom Nation, Jay Wright, Ecommerce Consultant, Ecommerce Equation, Kelly Slessor, Ecommerce Coach, The Ecommerce Tribe and Julia Bucalina, Senior Merchant Success Manager, Shopify.
Download the Peak Sales Season Playbook here: https://bit.ly/45bGhCO
1:02:59
Transforming retail’s future through next-gen digital solutions
Featuring: Lydia Bertini, Head of Customer and People, Miss Amara, Piotr Bukala, Principal Solution Consultant, Commercetools, Mahaveer Amudhachandran, Director of Technology - commercetools, Royal Cyber Inc. and John Whaling, Head of Sales - ANZ, Royal Cyber Inc.
59:32
Ep 1: A deep dive into 2023's Australian Retail Report
Featuring: Mal Chia, Advisory Board Member, NORA, Vincent Lebon, Founder, CEO and Designer, Rollie Nation and Hannah Udina, Head of Partnerships, ANZ, Shopify.
Download the 2023 Australian Retail Report here: https://bit.ly/3OFvkDP
58:50
Ep 1: New financial year, new markets? Lessons from retailers who've gone global
Featuring: Jethro Marks, CEO, The Nile, Emily Mason, Manager, SDR, SME & Growth, Airwallex, Kate Nixon, Founder, Kat The Label and Michael Tomchin, Co-founder, Cycology Clothing
59:55
Reinvent the world of payments: Pay by Bank
Featuring: Mark Connolly, Co-Founder, CEO, Waave, Belinda Jonovska, COO, Waave, Paul Greenberg, Chair, NORA, Lana Rembisz, General Manager, Gingham and Heels, Jack Gance, Co-Founder and Chairman, Chemist Warehouse and Mitchell Koureas, Chief Financial Officer, Barbeques Galore
1:01:19
Intelligent retail: How your organisation can work smarter, not harder in 2023
Featuring: Matt Keays, CIO, Michael Hill, Nicola Clement (former GM of OMNI Experience, Myer), Kylie Charrington, GM of Solution Delivery, Truis and Vinod Bijlani, AI and Data Practice Lead, APAC, Hewlett Packard Enterprise
1:02:31
Create a winning Q4 eCommerce Strategy
Featuring: Justin Huang, Partnerships Manager, Airwallex, Georgia Aoukar, Head of Performance, Ecom Nation, Daniel Small, GM, Move With Us, Dale Smedley, Director, Golf Gods / Bronte Co and Mal Chia, Director, Ecom Nation.
1:02:43
Maximising your media ad spends
Featuring: Nicola Clement of Myer and Laura Kleiman of Crimtan.
28:14
Black Friday – latest search trends and shopper behaviour insights
Featuring: Anet Arakeli, Account Manager, Similarweb and Christian McKelvie, Head of Marketplace, Catch.
59:40
Omnichannel readiness in 2022 and beyond
Featuring: Rodger Yasmine, Sales Director, APAC at Akeneo, Sven Lindell, Chief Digital & Marketing Officer at Winning Group and Mal Chia, Co-Director, Ecom Nation.
53:30
Endeavour Drink’s mission to create peak CX this festive season
Featuring: David Campbell of Barbeques Galore, Anisha Anisha of Endeavour Drinks Group and Matt Perkes of FullStory.
56:28
Growing customer lifetime value - and avoiding retargeting fatigue
Featuring: Mal Chia, NORA Advisory Board, Nicola Clement of Myer, Mike Ainsworth of Barbeques Galore and Laura Kleiman of Crimtan.
1:01:55
Key ad strategies to sky rocket sales this Christmas
Featuring: Salena Knight, Retail Strategist, Ming Kang Chen, Head of eCommerce at Sheet Society and Sam Thompson, Head of Digital Solutions & Partnerships at Bench.
55:14
Why retailers need to collaborate to combat the global fraud threat
Featuring: Ryan Amatoury of Woolworths, Toby Evans of AusPayNet, Rachel Hall of Ticketmaster and Susan Brown of Merchant Risk Council (MRC).
1:00:56
The light at the end of the legislation tunnel: Connected media
Featuring: Dan Ferguson of Adore Beauty, Paul Baddeley of Munro Footwear Group, Sarah Waladan of IAB Australia and Laura Kleiman of Crimtan.
00:00
Next-gen checkout - a new realm of trust
Featuring: Mandy Ross of Super Retail Group, Thomas Fromherz of Netcetera, Mallika Sathi of Mastercard, Travis Brown of Officeworks and Carlo Lacota of Giesecke and Devrient.
57:34
Next-gen customer acquisition in an unpredictable retail landscape
Featuring: Willem Paling of Luxury Escapes, Olivia Carr of SHHH Silk, Sam Thompson and Mark Titley of Bench Media.
59:57
On-demand delivery in a new era of retail
Featuring: Ben Goodger, Head of Uber Direct, ANZ at Uber, Shane Lenton, Chief Information and Digital Officer at CUE Clothing and Jordan Shamir, Head of Product at Shippit.
58:04
Preparing for retail’s future: Taking ‘customer-centricity’ to the next level
Featuring: Laura Moses of Wine Selectors, Stacey Young of Aquila, Lance Eerhard of Buyers Circle and Rebecca Supanovich of Lexer.
55:34
The next frontier of D2C: pioneering customer acquisition strategies for unique brand connection
Featuring: Nadia Lotter of Boody, Pia Winberg of PhycoHealth, Irene Falcone of Sans Drinks and Dan Peters of Clearco.
1:01:35
Experiential retail: pioneering an immersive 'phygital' experience
Featuring: Paul Erskine of Strandbags, Daniel Small of Culture Kings, Hannah Udina of Shopify Plus and Matthew Craig of MindArc.
59:59
The new generation of search - and its critical role in accelerating conversion
Featuring: Paul Erskine, Head of Digital and Data Delivery at Strandbags, Salena Knight, Retail Strategist/Consultant and Alex Luscombe, Head of Customer Success at Search.io
1:00:10
Next-Gen CX Leaders - exploring 'artificial' EQ to connect at scale
Featuring: Brian Townshend of Super Retail Group, Rohan Berry of BIG W, Emily Elvey of M.J. Bale, Vasko Ckorovski of PetCulture and Vijai Shankar of Uniphore
1:08:47
Next Gen Merchandising Leaders: Exploring ‘22 tech innovation
Featuring: Michaela Green of Oroton, Mareile Osthu of Alquemie Group, Justin Hillberg, Former MD of SurfStitch and Michaela Wessels of Style Arcade.
53:55
RFID for retail revolution: The next wave of inventory innovation
Featuring: Renée Kirby of Ark Swimwear, Andrew Shub of Tuchuzy, Marcus Bartlett of Munro Footwear Group and Peter Reinke, CEO at RAMP.
58:14
Navigating cross-border ecommerce complexities to unlock 22 growth
Featuring: Cale Suesskow of Vrg Grl, Hakan Steele of Starshipit, Nadia Lotter of Boody and Travis Robinson of Zonos.
53:38
A Retail Rainbow: Retail’s renewal from the COVID clouds
Featuring: The Hon Josh Frydenberg, Treasurer of Australia, Erica Berchtold, CEO, THE ICONIC, Brad Banducci, CEO, Woolworths Group and Paul Greenberg, Founder of NORA and Chair of MyDeal.
1:02:43
Unlock the Power of Advanced Retail Automation & Personalisation to Sell More in 2022
Featuring: Jack Broughton of King Living, Nikki Barnett of SOL Group, Mark Setchell of Boozebud, Tim Davies of ZELLIS and Liam Phelps of Maropost
59:48
Unlocking 360-degree visibility: a breakthrough in customer data and influence
Featuring: Olivia Carr of Shhh Silk, Shane Lenton of Cue Clothing Co., Cheol Kim of Intel Corp, Justin Theng of SAS and Regan Yan of Digital Alchemy
58:35
Unbeatable marketplaces: What's the key?
Featuring: Magalie Payet, Growth and Optimisation Lead at Amblique, Justin Hillberg, Managing Director at SurfStitch and Andy Kelk, Chief Technology Officer at Marketplacer
1:00:25
The new rule book for the retail communications mix
Featuring: Chris Haddad, Head of CRM at Oz Hair & Beauty, Audrey Gater, Head of Marketing at Seed & Sprout and Tara Salmon, Chief Marketing Officer at MessageMedia
1:01:47
Commerce content: An untapped growth opportunity for retailers
Featuring: Matt Gudge of Big Red Group, Nadia Lotter of Boody, Julia Edwards of Yahoo, Chris Wirasinha of Linkby and Peter Bray of Impact
58:50
Hit the brand trust bullseye: How aussieBum built a loyal and engaged tribe
Featuring: Ashley Doran, Creative Marketing Manager at aussieBum, Dan Ferguson, Chief Marketing Officer at Adore Beauty and Stephanie Gillies, Head of Marketing & Communications ANZ at Trustpilot
1:00:38
Ecom friction hunters - are you ready for the next level? Embarking on the new friction hunt to gain CX advantage
Featuring: Paula Mitchell, Head of Digital at Freedom Australia, Ryan Gracie, Chief Marketing Officer at MyDeal and Dan Keegan, Director of Sales and Marketing at Insider.
57:59
Critical CX tech levers to meet rapid shifts in consumer expectation
Featuring: Holly Murphy, Head of Marketing & Ecommerce at SHEIKE, Mike Banbrook, Chief Executive Officer at Convai and Avik Choudhuri, Chief Digital Officer at Probe Group.
1:02:51
Navigating marketplace development: Preparing for the successful launch of Woolworth’s new platform
Featuring: Lance Eerhard, General Manager Everyday Market at WooliesX, Lisa Powell, Head of Retail Practice at Amblique and Jason Wyatt, Co-Founder & Executive Chair at Marketplacer
56:45
The evolution of the retail marketplace: The impact and imminent opportunity
Featuring: Stephanie Byrne, Chief Executive Officer at Amblique, Angus McDonald, Chief Executive Officer at Barbeques Galore and Richard Hankin, Vice President of Sales at Marketplacer
1:01:29
Gearing up for the peak: Maximising customer acquisition and revenue this holiday season
Featuring: Christian McKelvie, Head of Marketplace at Catch, Jeff McLean, CTO/COO at Grays and Matt Humphries, Country Manager ANZ at Forter.
48:30
Disrupting refund friction: The return of customer confidence
Featuring: Paul Greenberg, Chairperson at NORA and Brad Karney, Co-founder and CEO at Refundid.
59:36
Developing a 'kick-ass' Customer Acquisition, Retention & Growth platform: A simple and profitable solution tailored for your business
Featuring: Anna Samkova of The PAS Group, Ivan Schwartz of Points4Purpose, Marcel Caldow of Retail Lifesavers and Jeff Cleworth of ReachLocal.
1:01:24
Does your marketing tech stack up? The power of a platform
Featuring: Travis Wright, Former General Manager at Esther & Co., Alex Carter, Ecommerce Manager at PETstock, Karson Stimson, Founder and CEO at WeAreDigital, Rad Mitic, Head of Partnerships, APAC at Yotpo.
58:29
Mastering supply now, to keep up with demand later
Featuring: Sherif Abada of Adore Beauty, Charles Chase of SAS, Peter Fouskarinis of David Jones/Country Road Group, Peter Turney of CT Global and Cheol Kim of Intel Corp.
56.:23
Make paid search and paid social, pay off: How frank green tailored their global tactics
Featuring: Nadia Lotter, Head of Marketing & Online of Boody, Rebecca van Raay, Digital Marketing Manager of frank green, Mike Rhodes, Founder & CEO and Trevor Henselwood, Head of Facebook & Digital Strategy of WebSavvy.
57:11
Superpowers of retail: How online marketplaces can help you grow
Featuring: Paul Greenberg, Chairperson of The NORA Network, Ryan Gracie, Chief Marketing Officer and Jack Trainor, National Account Manager of MyDeal.
46:50
Consumer privacy changes are disrupting your digital targeting and measurement—here's how to adapt
Featuring: Sandradee Makejev, Founder & CEO of St Frock and Max Flanigan, VP of Strategic Solutions of Lexer.
56:10
Increase conversion rates by providing a frictionless checkout experience
Featuring: Nicola Clement, General Manager Omni Experience, Myer, Vivian Tawhara, Director - Enablers and New Payment Flows of Visa and Carlo Lacota, Managing Director of Giesecke+Devrient.
50:23
Handle the hype - building a scalable fulfilment model to match increasing demand
Featuring: Anna Lee, COO of THE ICONIC, Kahrissa Bell, GM of Mr. Consistent, Nicholas Yule, E-Commerce Fulfilment Specialist & Sales Lead APAC of Descartes Peoplevox.
53:15
The drive to store and catalogue evolution: Unveiling fresh consumer shopping insights
Featuring: Paula Mitchell, Head of Digital of Freedom, Shruthi Babu, Director - Media Analytics & Consumer Research of Nielsen and Dean Vocisano, Country Manager of Shopfully.
53:52
The ANZ Future of Retail Payments Series - Part 3: Navigating Cross Border Payments
Featuring: Ketan Kansara, Sales Director of eWave, Ofri Cohen, Vice President of Global-e, Joshua Emblin, Territory Director of commercetools and Yvonne Szeto, VP, Commercial, Global Enterprise eCommerce of Worldpay from FIS.
1:00:27
How to make exponential growth business as usual
Featuring: Travis Wright, General Manager of Esther & Co., Sophia Brown, Senior Marketing Consultant, Domenic Favaloro, Digital Performance Manager of Best&Less and Peter Bray, Head of Expansion of Impact.
57:22
Fraud 2021: An evolving landscape for retail security
Featuring: Ben Hare, COO & Director of TinyMe, Mark Setchell, Chief Technology Officer of BoozeBud and Dan Jiao, Director, Asia Pacific of Ekata.
1:03:06
Applied Creativity - How VetShop Group unlocked 76% growth in transactions with 1st party data
Featuring: Lee Munro, Director of Munro Footwear Group, Steven Perissinotto, Director of VetShop Group, Alita Harvey-Rodriguez, Founder & Managing Director of MI Academy.